SABRENet will work with Vocus to manage this support request and SABRENet will be in contact to acknowledge receipt of this support ticket when it is seen by one of its staff. If it is currently not business hours, you can directly contact the Amcom/Vocus Network Operations Centre (NOC) on 1800 262 663 or via [email protected] with the DKF identifier for the affected fibre circuit(s).
If Vocus allocates resources to attend site for this issue and the fault is found to be in the customer network or equipment, a fee (minimum of $750) will be charged to cover the technician’s call out charges. Continuing to complete this form means you understand these charges and accept responsibility if the fault is isolated to your infrastructure.
If you wish SABRENet to manage this support request, please provide the following information: